WIN4ALL INFORMATION

Complaints process

Last updated: 20 September 2026

How to complain

Email win4all2026@outlook.com with the subject Complaint, or write to:

Include your name, contact details, competition name, entry or payment reference, what happened and the outcome you want. Never email a full card number.

What happens next

We aim to acknowledge a complaint within 2 business days and provide a final response within 14 days. If more time is reasonably needed, we will explain why and provide a new response date.

Review

If you disagree with the first response, ask for a director review within 14 days and explain what you believe has not been resolved. Any applicable independent escalation route will be stated in the final competition terms before paid entries open.

Records

We keep a proportionate record of complaints and outcomes to identify recurring problems and demonstrate fair administration.